Why You Should Think Twice Before Paying for MyFitnessPal Premium

Fitness, productivity, Technology

MyFitnessPal (owned by parent company Under Armour) is a calorie counting and fitness application designed to help people manage their caloric intake in either an effort to lose, maintain, or gain weight. The service is free with an option to go add free for $49.99 a year. I chose the paid option, and based on my experience, I caution you not to make the same mistake. Here’s my story:

There are two ways you can go about using the service. You can stay completely quiet and count your calories or you can participate in the “community” and , like all social media, post and communicate with others from around the world. For some reason, I decided to participate in the forums.

On Sunday morning I found my account blocked. Blocked means completely unusable. My $50 gone. I couldn’t get on to the site at all, even to log things I had kept private. Why? According to the pop up, I had violated their policy. Specifically their policy on eating disorders. The problem? I didn’t. I’ve read the policy several times, I know what I posted and in no way, shape, or form did I violate their policy. The bigger problem? There’s no way for me to prove my case. The company has zero customer support or series of checks and balances. I realize it sounds crazy, this is a company that trades on the stock market how do they not have a customer service department? I don’t know, all I know is that I reached out via the “contact us” portal on the website (twice!) because I wanted to see a quote of the post they claimed violated their rules (I was convinced it had to be a mistake). No response. Check out my Twitter (@CarolynNicole) I tried reaching them through social media with at least 5 tweets in an attempt to solve my problem. No response. Facebook messenger. No response. Instagram. No response. So how did my account become blocked if no one appears to actually work there? According to the website they rely on community members to monitor the forums. I’m not sure what that means exactly (and of course there’s no way to ask, because there is no customer service) but I believe that means that other members have the ability to suspend your account (even paid) if they feel offended by your posts. Now things make sense.

So what did I post that could have set someone running to their safe space:

– I am a recovered anorexic. I’ve been healthy since 1995.

– I am technically underweight. I DID NOT post my weight, measurements, clothing size, or BMI which I thought might trigger someone. But I am large enough to get pregnant and have a child (so, not unhealthy underweight).

– I am happy with my body. (That makes at least 50% of the female population hate you right away. Everyone’s for body positivity, as long as you aren’t happy with your own body)

– At the time I received help I weighed 72lbs. I had a wonderful counselor, had a positive experience, and encouraged anyone in my position to get help.

– I am a Christian, prayer helps me retain my health and guides my life.

– I’ve modeled in the past.

– I eat to live. I don’t enjoy eating and count calories to make sure I am getting enough food and nutrition every day.

– I sometimes pack my own food if I’m afraid I’ll freak myself out and choose to not eat in social situations. Eating is very important and you should never skip meals.

None of the above mentioned information violated any of their rules or guidelines. BUT, if you’re a random person, unhappy with your life, I may have posted something you found offensive. Maybe it was another person who has struggled with an eating disorder and doesn’t want to hear about help. Or possibly someone who suffers from a binge eating disorder and hates underweight women. Heck, it could’ve been someone who was anti-Christian. The point is, I’ll never know, and the company itself will never step in to figure it out. If I were a vindictive person (or just crazy) I could creat a fake account and randomly report people because I didn’t like their profile photo, or so it appears.

Consequently, until there is a better method of regulating how posts are flagged and accounts suspended, I highly suggest you stick to the free version of this app. Thankfully, since I purchased the subscription through the Apple App Store, Apple stepped in and within 24 hours my $50 was refunded. I would still love to hear from the company and be vindicated but I seriously doubt that will happen. I moved back to LoseIt! and am quite happy. I’ll make sure to write a review after using the service for a longer period of time.

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