The saga continues…First of all, I want to say that TheRealReal did reach out to me today and it appears someone is paying attention. Furthermore, just remember that every time you deal with a customer service representative, you’re dealing with someone totally unrelated to the problem. They’re just doing their job. So be nice to them. Today I spoke with Stacy who help ease my worry. It turns out that the company is NOT stopping their investigation, which is what I want. I want to find this bag. End goal. I kinda feel as though the money is already lost, but I want that bag found. It’s a personal pride issue. And I remember a time when I was home on maternity leave that this money would have made a huge difference, so I want to make sure that it doesn’t happen to anyone else.
Here is what I learned today:
– First, the offer of $200 was based on them looking for the wrong bag. Yep. Not even looking for the correct bag. They were looking for a Speedy 30. Mine is a Speedy 35b. That’s a significant price difference. And now I have them trying to find the correct bag. For the record Speedys range in size from nano to 40. 40 is like luggage. I’d originally thought I’d use the 35 as a diaper bag, but it was just too large and cumbersome for my 5’2” 95 pound frame. I actually got tangled in it once. The “b” stands for BANDOULIERE. What it really comes down to is the “b” has a crossbody strap where the classic Speedy does not. The current retail price of this bag is $1,410. The retail price of the bag they thought they were looking for is $970.
– Second, according to them, the monitory offer is not a settlement. It does not mean that they stop looking for the bag. I did not get this impression from the original email, but…maybe that was just the way I interpreted it.
– Finally, although camera footage was requested, it was never obtained. Interesting. It was requested again at the time I was on the phone.
So…we shall see. The fact that the company is willing to work with me says a lot. And now we’re looking for the correct bag, which makes a huge difference. Again, I shall keep you posted as the saga continues.